Reference

The legal terms behind your aabet account

Eligibility, wallet rules, data handling and dispute steps all sit on this page in plain English, so you can see where you stand before you open an account.

Eligibility checksWallet name rulesData handlingDispute steps
aabet The legal terms behind your aabet account
DATA AND ACCOUNT CARE

How your account details are handled

Holding an account means we keep some details about you: your name, your contact number, the wallet numbers you pay from, and a record of what happens on the account. We use that to confirm who you are, to settle payments through bKash, Nagad or Rocket, and to meet record-keeping duties. Access to those records is limited to the people who handle verification, payments and support queries. You can ask what we hold, ask for a correction, or tell us to change how we contact you.

Account security

Sign-in uses a one-time code sent to your registered number, and we ask you to keep that code to yourself. Card and wallet details are never requested inside a chat message.

Cookies on this site

Cookies here do one job: they keep your session open while you move between pages and remember the language you picked. Clearing them in your browser does not touch your account.

Records we keep

Payment records tied to bKash, Nagad, Rocket and bank transfers are held for the period the law requires, then removed. Verification files attached to a wallet check are deleted on the same schedule.

Asking for changes

Want to see, correct or remove what we hold? Send the request from your registered email or number so we can confirm it is you. Records tied to an open dispute stay until it closes.

REACHING THE TEAM

Where to raise a terms question

A question about a clause is easier to answer when it reaches the right desk. Tap Help inside your account on mobile, choose Account and policy, and type the question there. If you would rather write, use the support address listed in that same section. Add your account number and the clause you are querying, and attach the wallet receipt when the issue is a bKash or Nagad transfer under check. Questions get the same team behind them whether you sign in from Dhaka or Chattogram, and every written answer stays in the message thread.

Team online

Policy chat

Open Help inside your account and choose Account and policy to reach the team handling terms questions. The thread stays open, so a follow-up lands with the same person.

Written request

Write to the support address shown in the Help section with your account number and the clause you are asking about. Attach a wallet receipt if a bKash or Nagad payment is part of the question.

Closure requests

Ask for your account to be closed from the same email or number registered on it. We confirm the request, settle any pending wallet balance, and tell you what is kept for record-keeping.

Questions about terms and access

Most of the questions we get about this page come down to eligibility, wallet rules and what we keep on file. The short answers below handle those without legal language. Read them before you open an account rather than after — it is quicker to sort a wallet name mismatch at the start. If your question is about a specific clause, the Help chat inside your account gives you a written reply you can keep.

Access depends on your local law and eligible regions, so check that joining us is permitted where you live before you apply. We may decline or close an account that sits outside a supported area.

Yours. Deposits and withdrawals run between the account wallet and a bKash, Nagad or Rocket number registered in your own name. A transfer from a friend's wallet is refused and can hold up your account.

We pause the payment and ask for a clear photo of the wallet balance screen with the receipt. Usually it is a name spelling mismatch or an old screenshot. Send both through Help and we re-run it.

No. One account per person and one wallet per account. If a second one gets opened by mistake, tell the team before you use it — we close it and apply the duplicate-account rule to any balance.

Send the request from your registered email or number so we can confirm it is you. We reply with what is held, make the correction, or close the account and settle any remaining wallet balance.

Yes, when the service or local law changes. We post the current version here and date it, and older wording comes down rather than staying live. Check the date before you rely on a clause.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.